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Agile methodologies have become increasingly essential in organizations seeking to improve their project management and product development processes. While adopting Agile practices can lead to numerous benefits, the process of transitioning to an Agile approach can be challenging. One of the key roles in this transformation is that of the Scrum Master, who is responsible for facilitating the adoption of Agile practices and guiding the team through the transition. However, not all Scrum Masters are created equal, and it is essential to have the right person in this role to ensure a successful transformation. In this article, we will explore the pivotal role of the Scrum Master in an organization’s Agile adoption and discuss how organizations can ensure they have the right person for the job.

Key Skills of Seasoned Scrum Masters

Seasoned Scrum Masters are experts at cross-functional team delivery and can tackle impediments like:

  • Low participation in Scrum ceremonies
  • Untrained Product Owners
  • Missing SMEs (Subject Matter Experts) or documentation for legacy apps
  • Teams that still use requirement docs instead of proper backlogs
  • Scrum teams that are not cross-functional enough to deliver anything on their own

They also notice which infrastructure and release processes may be too rigid for iterative development and are realistic in the constant pressure that will be required to remove these barriers. They know that because the company is not yet transformed, the ecosystem does not support Agile and can help identify these friction points.

Challenges and Expectations for Scrum Masters

These challenges will be fixed in time as part of the transformation, but it can be frustrating for Scrum Masters who find themselves in the wrong role. Whether the Scrum Master was appointed without much of a choice, or a new hire who accepted a typical Product Development Scrum Master role only to discover that they are unintended champions of early Agile adoption – their ability and willingness to accept the pressure that comes with the job is critical to the success of the initiative.

There are important differences between the role of a Scrum Master in the early stages of adopting Agile practices versus the role of a Scrum Master on an established Product Team. It is important for both organizations and Scrum Masters to have a shared understanding of the level of Agile maturity within the organization, as this can impact team stability and effort.

What Can Scrum Masters Do Pre-emptively?

During the interview process, ask tactical questions over generalities to ascertain for yourself how established they are in their agile and DevOps practices. Some examples include:

  • “How do you derive team member capacity each sprint?”
  • “How many people are on your scrum teams?”
  • “Can your dev teams promote their own code?”
  • “Are there any vendors on the scrum team?”
  • “How often do you release? What is the release process?”
  • “How do you manage dependencies on other teams?”
  • “Which agile and product training agencies does your org prefer?”
  • “What tools do you use for backlog management? Does everyone use the same tools?”
  • “How mature is the backlog for the team you see me working with?”
  • “Do you have an Agile Center of Practice and what is its function in your organization?”
  • “Are your scrum teams in the same demo cadence?”

You’ll want to gather perspectives from developers, QA, and other project delivery team members if possible.

How Can Organizations Help?

Recruiters and hiring managers have the real upper hand in ensuring they are attracting Scrum Masters to support the state of their organization as it is today, to prepare for a strong future. To ensure that Scrum Master job descriptions accurately reflect the level of Agile maturity within an organization, organizations can take several steps, such as:

  1. Define the organization’s Agile maturity level: Organizations should have a clear understanding of their own level of Agile maturity and be able to articulate it to potential Scrum Masters. This can be done by using frameworks such as the Agile Maturity Model or the Agile Capability Assessment Model.
  2. Involve multiple Stakeholders: It’s essential to involve multiple Stakeholders, including Development Teams, Project Managers, and other Scrum Masters, in defining the organization’s Agile maturity level. This ensures that the assessment is comprehensive and accurate.
  3. Update job descriptions regularly: Organizations should review and update their job descriptions regularly to reflect any changes in the organization’s agile maturity level. This ensures that the job requirements are aligned with the organization’s current needs.
  4. Provide clear expectations: Organizations should provide clear expectations for the role of the Scrum Master, including specific responsibilities, authority, and reporting structures. This helps ensure that Scrum Masters have a clear understanding of their role and can work effectively within the organization.
  5. Encourage transparency: Organizations should encourage transparency and open communication between Scrum Masters and other Stakeholders to ensure that everyone has a shared understanding of the organization’s Agile maturity level and what is expected of the Scrum Master. This helps avoid misunderstandings and ensures that everyone is working towards the same goals.


In conclusion, a Scrum Master’s role in an organization’s agile transformation is pivotal, especially in the early stages of adoption. It requires advanced skills, personality, and experience to lead teams through the process successfully. Organizations need to have a clear understanding of their agile maturity level and update job descriptions regularly to reflect their current needs. Recruiters and hiring managers can help by accurately reflecting the organization’s level of Agile maturity in job descriptions and involving multiple stakeholders in defining it. Scrum Masters can preemptively ask tactical questions during the interview process to ensure they understand the organization’s level of Agile maturity. With a shared understanding of expectations and a focus on transparency and communication, Scrum Masters can play a critical role in ensuring the success of an organization’s agile transformation.